Effective Communication Tools for Healthcare Professionals 100 (No Continuing Education Units Offered)
 Course ID: 1010508
 Format: Web-based Training - Self-study (Online)
 Clinical / Non-Clinical: Non Clinical
 Course Number: 1009967
 Cost (US$): 0.00
 Credit Type(s): none
 Certificate: TRAIN Certificate of Attendance
Course Description:

Effective Communication Tools for Healthcare Professionals: Addressing Health Literacy, Cultural Competency, and Limited English Proficiency (LEP)

Important Notes:

In order to access all of the modules, the most recent Java and Flash software versions must be used.  Without the most recent versions of this software you will not be able to complete the course successfully.

Not sure if your current computer setup will be able to handle the functionality you might encounter when using TRAIN? Go to this site to "Test your Environment": https://www.train.org/DesktopShell.aspx?tabid=150

For Mac users, please read the following helpful information: https://www.train.org/DesktopModules/Documents/ViewDocument.aspx?LcmsItemID=76

The U.S. Department of Health and Human Services, Health Resources and Services Administration (HRSA) developed this course to improve patient-provider communication skills by increasing participants’ awareness and knowledge of the three main factors contributing to Effective Health Communication: health literacy, cultural competency, and limited English proficiency.    

Special thanks to the U.S. Department of Health and Human Services Office of Minority Health for use of materials found in “A Physician's Practical Guide to Culturally Competent Care".  This training is a free, accredited online cultural competency curriculum equips physicians with awareness, knowledge, and skills to better treat the increasingly diverse U.S. population they serve.  This course enables participants to explore and apply concepts of culturally competent care, language access services, and organizational supports through engaging video case studies and practical tools and resources.  

I. TARGET AUDIENCE
  
The primary target audiences for this course are individuals and teams who provide health services and health information.  This audience includes physicians, nurses, dentists, pharmacists, physician assistants, hospital and health care administrators, health educators,community health and outreach workers, social workers, academic faculty, staff such as receptionists and office management staff.  This course is also helpful for consumers who want to improve their health communication skills and understanding of the literacy, culture and language.  Participants may be located in facilities that include hospitals, hospital-based clinics, community health centers, academic institutions, public health agencies, or governmental agencies.  

II.  IMPORTANT COURSE INFORMATION  

A.    You must complete the pre-assessment and module one and enter the next module before the course will bookmark for you.Once it is bookmarked you can leave the course at any time and return when you have time.  You must complete modules 2, 3, and 4 prior to taking the capstone module and the post assessment.  

B.    Certificate of CompletionUsers who have completed the course will receive a course completion certificate. Users can print out their certificate of completion from “My Learning Records” on TRAIN.  

C.   Course Prerequisites: There are no prerequisites for this course.  

D.   Course Duration: The course duration is approximately 5 hours inlength including the test assessments; the video vignettes; the reading of content,  knowledge checks, and other exercises.         

III. COURSE OUTLINE
  
Course Terminal Objective: At the completion of this course, participants will be able to implement patient-centered communication practices that demonstrate cultural competency and appropriately address patients with limited health literacy and LEP.  

1. Module One: Introduction to Health Communication  

Terminal Objective: 
Participants will be able to explain that a unified approach to health communications includes addressing limited health literacy, cultural competency, and limited English proficiency.  

2. Module Two: Health Literacy  

Terminal Objective: 
Given a scenario, participants will be able to identify patients with different levels of health literacy (including limited health literacy) and evidence of appropriate communication with these patients.  

3. Module Three: Cultural Competency  

Terminal Objective:
 Given a scenario, participants will be able to identify evidence of culturally competent care.
  

4. Module Four: Limited English Proficiency  

Terminal Objective:
 Given a scenario, participants will be able to identify behaviors that contribute to effective patient-provider communication with LEP patients.
  

5. Module Five: Capstone Activity  

Terminal Objective:
Given a scenario, participants will be able to apply an effective health communication approach to interactions with patients with limited health literacy, LEP, and/or cultural differences.
   


IV. EFFECTIVE COMMUNICATION TOOLS FOR HEALTHCARE PROFESSIONALS FACULTY AND PLANNING COMMITTEE DISCLOSURES:     https://www.train.org/DesktopModules/Documents/ViewDocument.aspx?LcmsItemID=47

Subject Area(s):
Access to Care (includes health insurance)
Cultural Competence
General Public Health
Health / Risk Communications
Minority Health / Health Disparities
Personal Communications
Audience(s):
Allied Health Professionals
Dietitians
Nurses
Physicians and Other Clinicians
Pharmacy Professionals
Dental Professionals
Background/Role(s): None
Course Language(s):
English
Course Level: Intermediate
Core Competencies:
Tier Two
    Analytic / Assessment Skills
       Describes the characteristics of a population-based health problem
Registration Required Outside of TRAIN: no
Registration Restrictions:
Sponsor: Health Resources and Services Administration
Accreditations: none
Special Notes:
Course Contacts
Name: ECTHP Help
Phone: (000)000-0000
email: ECTHPHelp@HRSA.gov
URL:
To access this course, you first need to create an account:
If you already have an account, please login:
User Reviews
 
(185 reviews)
4.4 out of 5 stars
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April 10, 2014
 
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April 08, 2014
FDB
 
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March 16, 2014
 
Overall Impression Recommends this course: YES  
February 27, 2014
Very good program.
 
Overall Impression Recommends this course: YES  
February 26, 2014
 
Overall Impression Recommends this course: YES  
February 18, 2014
Very good program
 
Overall Impression Recommends this course: YES  
February 11, 2014
It is very helpful when in nursing school
 
Overall Impression Recommends this course: YES  
February 06, 2014
 
Overall Impression Recommends this course: YES  
February 04, 2014
I believe everyone not just healthcare professionals would benefit
 
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