Effective Communication Tools for Healthcare Professionals 101 (with Continuing Education Credits)
 Course ID: 1010510
 Format: Web-based Training - Self-study (Online)
 Clinical / Non-Clinical: Non Clinical
 Course Number: 1009967
 Cost (US$): 0.00
 Credit Type(s): 6 CEU/CE; 6 CHES; 6 Contact Hours; 6 AAFP; 6 ADA CERP
 Certificate: TRAIN Certificate of Attendance
Course Description:

CEUs will no longer be available after September 20, 2013. For questions please send an email to gdaus@hrsa.gov.



"Effective Communication Tools for Healthcare Professionals: Addressing Health Literacy, Cultural Competency and Limited English Proficiency", has been reviewed and is acceptable for up to 6 Prescribed credit(s) by the American Academy of Family Physicians. AAFP accreditation was renewed November, 2012. Term of approval is for one year from this date, with option for yearly renewal.

 

AMA/AAFP Equivalency:

AAFP Prescribed credit is accepted by the American Medical Association as equivalent to AMA PRA Category 1 Credit™ toward the AMA Physician’s Recognition Award.  When applying for the AMA PRA, Prescribed credit earned must be reported as Prescribed, not as Category 1. Nurses, Physician Assistants and other allied health professionals--please check with your accrediting organization for accreditation eligibility.

 

 

 

Effective Communication Tools for Healthcare Professionals: Addressing Health Literacy, Cultural Competency, and Limited English Proficiency (LEP)

Important Notes:

  1. This course is currently being migrated from the title ‘Unified Health Communication’ to ‘Effective Communication Tools for Healthcare Professionals.’  The course remains fully functional, though as this transition occurs content may appear with either title.
  2. In order to access all of the modules, the most recent Java and Flash software versions must be used.  Without the most recent versions of this software you will not be able to complete the course successfully.

Not sure if your current computer setup will be able to handle the functionality you might encounter when using TRAIN? Go to this site to "Test your Environment": https://www.train.org/DesktopShell.aspx?tabid=150

For Mac users, please read the following helpful information: https://www.train.org/DesktopModules/Documents/ViewDocument.aspx?LcmsItemID=76

Please read the FAQs in Section V to help answer questions you may have on the course. If you still need help, please email ECTHPHelp@HRSA.gov

The U.S. Department of Health and Human Services, Health Resources and Services Administration (HRSA) developed this course to improve patient-provider communication skills by increasing participants’ awareness and knowledge of the three main factors contributing to Effective Health Communication: health literacy, cultural competency, and limited English proficiency.   

Special thanks to the U.S. Department of Health and Human Services Office of Minority Health for use of materials found in “A Physician's Practical Guide to Culturally Competent Care". This training is a free, accredited online cultural competency curriculum equips physicians with awareness, knowledge, and skills to better treat the increasingly diverse U.S. population they serve. This course enables participants to explore and apply concepts of culturally competent care, language access services, and organizational supports through engaging video case studies and practical tools and resources.

I. TARGET AUDIENCE

The primary target audiences for this course are individuals and teams who provide health services and health information.

This audience includes physicians, nurses, dentists, pharmacists, physician assistants, hospital and health care administrators, health educators,community health and outreach workers, social workers, academic faculty, staff such as receptionists and office management staff.

This course is also helpful for consumers who want to improve their health communication skills and understanding of the literacy, culture and language.

Participants may be located in facilities that include hospitals, hospital-based clinics, community health centers, academic institutions, public health agencies, or governmental agencies.

II.  IMPORTANT COURSE INFORMATION

A.    You must complete the pre-assessment and module one and enter the next module before the course will bookmark for you.Once it is bookmarked you can leave the course at any time and return when you have time.  You must complete modules 2, 3, and 4 prior to taking the capstone module and the post assessment.

B.    Certificate of CompletionUsers who have completed the course will receive a course completion certificate. Users can print out their certificate of completion from “My Learning Records” on TRAIN.

C.   Course Prerequisites: There are no prerequisites for this course.

D.   Course Duration:  The course duration is approximately 6 hours in length including the test assessments; the video vignettes; the reading of content, knowledge checks, and other exercises.

E.   Continuing Education Credits:  To obtain continuing education credits, please read the Effective Communication Tools for Healthcare Professionals Continuing Education Statement found at  https://www.train.org/DesktopModules/Documents/ViewDocument.aspx?LcmsItemID=46

· Medical Librarians can receive 6 MLA contact hours upon completion of the course.

       III. COURSE OUTLINE

Course Terminal Objective: At the completion of this course, participants will be able to implement patient-centered communication practices that demonstrate cultural competency and appropriately address patients with limited health literacy and LEP.

1. Module One: Introduction to Health Communication

Terminal Objective: Participants will be able to explain that a unified approach to health communications includes addressing limited health literacy, cultural competency, and limited English proficiency.

2. Module Two: Health Literacy

Terminal Objective: Given a scenario, participants will be able to identify patients with different levels of health literacy (including limited health literacy) and evidence of appropriate communication with these patients.

3. Module Three: Cultural Competency

Terminal Objective: Given a scenario, participants will be able to identify evidence of culturally competent care.

4. Module Four: Limited English Proficiency

Terminal Objective: Given a scenario, participants will be able to identify behaviors that contribute to effective patient-provider communication with LEP patients.

5. Module Five: Capstone Activity

Terminal Objective: Given a scenario, participants will be able to apply an effective health communication approach to interactions with patients with limited health literacy, LEP, and/or cultural differences. 


       IV. EFFECTIVE COMMUNICATION TOOLS FOR HEALTHCARE PROFESSIONALS FACULTY AND PLANNING COMMITTEE DISCLOSURES:     https://www.train.org/DesktopModules/Documents/ViewDocument.aspx?LcmsItemID=47

  V. EFFECTIVE COMMUNICATIONS TOOLS FOR HEALTHCARE PROFESSIONALS FAQs:  https://www.train.org/DesktopModules/Documents/ViewDocument.aspx?LcmsItemID=53

Subject Area(s):
Access to Care (includes health insurance)
Cultural Competence
General Public Health
Health / Risk Communications
Minority Health / Health Disparities
Personal Communications
Audience(s):
Allied Health Professionals
Educators / Trainers
Nurses
Physicians and Other Clinicians
Pharmacy Professionals
General Public Health Staff
Background/Role(s):
Administrative Support Staff
Administrators / Directors / Managers
Course Language(s):
English
Course Level: Intermediate
Core Competencies:
Tier Two
    Analytic / Assessment Skills
       Describes the characteristics of a population-based health problem
Tier Two
    Policy Development / Program Planning Skills
       Develops policies for organizational plans, structures, and programs
Tier Two
    Communication Skills
       Communicates in writing and orally, in person, and through electronic means, with linguistic and cultural proficiency
Tier Two
    Cultural Competency Skills
       Explains the dynamic forces that contribute to cultural diversity
Tier Two
    Community Dimensions of Practice Skills
       Assesses community linkages and relationships among multiple factors (or determinants) affecting health
       Collaborates in community-based participatory research efforts
Tier Two
    Public Health Sciences Skills
       Relates public health science skills to the Core Public Health Functions and Ten Essential Services of Public Health
Tier Two
    Leadership and Systems Thinking Skills
       Incorporates ethical standards of practice as the basis of all interactions with organizations, communities, and individuals
       Incorporates systems thinking into public health practice
       Promotes individual, team and organizational learning opportunities
Registration Required Outside of TRAIN: no
Registration Restrictions:
Sponsor: Health Resources and Services Administration
Accreditations: none
Special Notes: CEUs will no longer be available after September 20, 2013. For questions please send an email to gdaus@hrsa.gov.
Course Contacts
Name: ECTHP Help Desk
Phone: (000)000-0000
email: ECTHPHelp@HRSA.gov
URL:
To access this course, you first need to create an account:
If you already have an account, please login:
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Valuable information.
 
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July 26, 2013
An excellent introduction to culturally competent communications.
 
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